OneDrive is a blast to use on iOS. It’s well-designed, syncs files easily, and integrates perfectly with the Files app. And for the most part, OneDrive works without any issues thanks to iOS’s excellent app management capabilities. But just like with any other app, there are times when things turn ugly.
If Microsoft’s cloud storage starts to function abnormally, you don’t have to take drastic action such as removing and reinstalling the app to set things straight. Instead, all you need to do is to clear the OneDrive cache. So let’s see how and when you should go about doing that.
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Click here to see our onedrive articles pageDownload OneDrive Store app - v19.22.5 (November 4, 2019) The OneDrive Store app for Windows 10 devices has been updated to give you a better experience, improved performance, and allow us to bring you new features faster than ever before. OneDrive for Mac Download the App. To download the OneDrive for Mac app: From a Mac OS X-based desktop computer, go to the Mac App Store. Search for OneDrive. Find the OneDrive icon and click Get. Click Install App. Sign-in to your App Store account to begin the download. Configure the App. Once you have downloaded OneDrive from the Mac App Store.
Clearing the Cache
On every platform, OneDrive caches a certain amount of data locally to speed things up — recently used files, placeholder icons, thumbnails, etc. However, redundant data can often cause the app to become sluggish or malfunction (more on that further below), hence the need to clear the cache.
Thankfully, the OneDrive app for iOS features a built-in option that lets you do that, but it's somewhat hidden from view. Hence, you need to dive briefly into the OneDrive Settings panel whenever you need to use it.
Note: Clearing the cache doesn’t remove any files that you’ve opted to keep offline.Step 1: On the OneDrive for iOS app, tap the Profile icon to the upper-left corner of the screen.
Step 2: On the menu that shows up, tap Settings.
Step 3: Scroll down to the More section, and then tap Advanced.
Step 4: Tap Clear Cache. You should be greeted with a spinning circle to indicate that the OneDrive is clearing the cache. Once it disappears, you’ve successfully removed the cache.
Head back, and you should find a much stable and smooth experience with the OneDrive app.
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Read MoreWhy You Need to Clear the Cache
Usually, iOS is pretty adept at managing the caches of all installed apps — hence the reason why it doesn’t feature a system-based manual cache-clearing mechanism like on Android. However, that doesn't mean your apps function in top shape all the time. Below are a handful of OneDrive-related issues that a good cache-clearing should resolve.
OneDrive Uses Too Much Space
One of the prime reasons to clear the OneDrive cache occurs when the app starts to use too much space. Provided that you haven’t chosen to keep too many large files offline, OneDrive occupying multiple gigabytes on your iPhone or iPad usually indicates a cache storage that has gone out of control.
You can check how much space OneDrive occupies by opening the iOS Settings app, and then tapping General -> iPhone/iPad Storage -> OneDrive.
If the Documents & Data section displays a huge figure, then clear the OneDrive cache and things should be back to normal.
Files Don’t Upload
Another reason why you may want to clear the OneDrive cache is when certain files fail to upload correctly, or loops endlessly during the Uploading phase. A clean cache presents a fresh slate that OneDrive can then begin to work with, and any adamant files should upload without issue.
Images Don’t Sync
OneDrive’s Camera Upload feature presents an alternate way to back up and sync photos, especially if dealing with iCloud confuses you. Like when running into issues during regular file uploads, there comes that time when your photos fail to sync. Clear the OneDrive cache, and you should be good to go.
OneDrive Crashes Frequently
That should rarely happen, but if OneDrive starts to crash all too often on your iPhone or iPad, then clearing the cache should remove any outdated files and redundant forms of data causing the issue.
Can’t Store Files Offline
If OneDrive fails to honor a request to keep a file offline and gets stuck while downloading, that’s another reason to clear the cache.
Also, consider doing it for instances when you cannot open files stored on OneDrive directly from inside another app.
Files App Changes Don't Carry Over
Have you added OneDrive as a storage location to the Files app? If you don't find any changes to files and folders done through the Files app reflected within the OneDrive app, clearing the cache should force the latter to update itself.
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Read MoreDon’t Overdo It
So, that's how you should go about clearing the cache on OneDrive for iOS. But remember — don’t do it just for the sake of it. You are slowing down the app if you resort to tapping that Clear Cache option all the time.
Let iOS do its magic at managing the OneDrive cache automatically, and take action yourself only when things start to get tricky.
The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.Read Next
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-->Applies to:Office for Mac
This article is for IT administrators and discusses frequently asked questions about the availability of Office from the Mac App Store, and the differences between downloading and distributing Office apps directly from Microsoft.
Starting in January 2019, the following Office applications are available for download from the Mac App Store:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft OneNote*
- Microsoft OneDrive*
* These apps were also available from the Mac App Store in previous years.
What version of Office is available from the Mac App Store?
The Office apps available from the Mac App Store provide the latest Current Channel version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require an Office 365 (or Microsoft 365) subscription to activate. OneNote and OneDrive do not require a subscription, but some premium features may require a subscription. All apps are compatible with Office 365 (and Microsoft 365) subscription plans, such as Office 365 E5 or Microsoft 365 Business Premium.
Note
Some Office 365 (and Microsoft 365) subscriptions don't include access to downloadable Office apps. For example, the Office 365 E1 and Microsoft 365 Business Basic plans. For more information, see Office 365 plans.
Can I use apps from the Mac App Store with my Volume License?
No. Perpetual licenses, such as Office 2019, are not supported with Office apps available from the Mac App Store. The Volume License (VL) Serializer is not compatible with these apps. Attempts to use a perpetual license with Mac App Store apps will cause the apps to enter reduced functionality mode.
How do I deploy Office apps from the Mac App Store to computers in my organization?
You need an enterprise mobility management (EMM) tool that supports either Apple's Volume Purchase Program (VPP), Apple Business Manager, or Apple School Manager. For example, Jamf Pro is compatible with these programs and can be used to deploy Office apps. Office supports managed distribution, which allows your Mobile Device Management (MDM) server to install Office even when the user does not have an Apple ID. Office apps cannot be distributed through redeemable codes.
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While a consumer may acquire Office through the Mac App Store as a bundle with a single-click download, IT admins will need to deploy the individual apps.
When deployed through the Mac App Store, does Office behave differently, or provide less functionality?
Word, Excel, PowerPoint, Outlook, and OneNote provide the same end-user functionality regardless of how it is deployed. IT admins have traditionally deployed Office from Microsoft's Content Delivery Network (CDN), but now have the option of deploying from the Mac App Store.
The OneDrive app, when acquired from Microsoft's CDN, offers IT admins more deployment flexibility such as pre-enabling icon overlays and system access. When acquired from the Mac App Store, users will see additional prompts to enable this functionality.
The Office builds available from the Mac App Store are Current Channel builds and are usually updated on a monthly basis. The Office Insider program is not supported through the Mac App Store. If you wish to use Current Channel (Preview) or Beta Channel, you should continue to install Office apps from the Microsoft CDN.
Microsoft Teams and Skype for Business are not available through the Mac App Store and must be deployed from the Microsoft CDN.
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How do Office updates occur?
When Office apps are deployed through the Mac App Store, it is the sole responsibility of the App Store to keep those apps up to date. Conversely, apps deployed from Microsoft's CDN are updated through the Microsoft AutoUpdate (MAU) tool. Content caching services in macOS can be used (and is highly recommended) to optimize both the installation and update process of Office apps acquired through the Mac App Store.
The download size of monthly update packages is the same, regardless of whether the CDN or Mac App Store is used for deployment.
Can I convert an existing CDN-based Office installation to Mac App Store?
If a user launches the App Store app on their Mac, they may see that Office apps are available for download even though Office is already installed from Microsoft's CDN. Depending upon the currently installed Office build, and the build available in the Mac App Store, the existing app may or may not get overwritten. For example, if the build of Office currently installed is newer than what is available from the Mac App Store (such as an Insider build), it will not be overwritten if the user chooses to download the Mac App Store build.
There is no automated process for performing a CDN to Mac App Store conversion. Depending on your EMM's capabilities, you may be able to orchestrate the process through a script. The high-level steps for each Mac are as follows:
- Close all Office apps
- Remove the Office apps from the /Applications folder
- Remove the Office entries from the keychain
- Remove the Office package registrations (
pkgutil --forget) - Trigger the MDM server to install the Office apps (such as
jamf recon)
While CDN-based installations of Office can utilize the bandwidth-optimized suite installer, which is approximately 1.8 GB in size, the total size of the same apps when deployed through the Mac App Store is approximately 4 GB.
How can I tell if an Office app was downloaded from the Mac App Store?
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- Open Finder, and navigate to the Applications folder
- Locate the Office app (such as Microsoft Outlook.app), control-click, and choose Show Package Contents
- Navigate into the Contents folder
- If a folder named
_MASReceiptis present, the app was downloaded from the Mac App Store
How do I manage Office policies and preferences with apps downloaded from the Mac App Store?
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Word, Excel, PowerPoint, Outlook, and OneNote offer the same policies and preferences as their CDN-based counterparts. IT admins do not need to alter existing Configuration Profiles as the bundle ID for each app is unchanged.
Note
Download Onedrive Mac
OneNote does use a different bundle ID, and different management controls are available depending on how you obtain the app. For more information, see Deploy and configure the new OneDrive sync client for Mac.
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It is highly recommended that IT admins set the OfficeAutoSignIn value to TRUE in the com.microsoft.office preferences domain. For new installations from the Mac App Store, this preference will bypass the first run dialogs that ask users if they wish to purchase a new Office 365 (or Microsoft 365) subscription. This will mitigate calls to the help desk in commercial environments as users can only activate an existing subscription.